Zoom internet connection unstable once muted

[Kristy1108]

Hi, I having a problem that once I mute mic it show internet unstable and very lag. But once I unmute it back to normal.

Others apps/games no problem only Zoom and my internect connection no problem.

I did troubleshoot my laptop network and connectionshowed no problem and closed all behind apps that unnecessary but still got the problem.

My laptop is new Dell, please help to solve this problem as I need to use zoom to study everyday....😥

[occoalex]

Did you find out a fix for this? I am also having this issue in my company with many of our users.

[syi916]

This also happens to me. Which make it impossible to attend any webinars since I'm forced to be muted. I have not found a solution for this. 

[Martin007]

I have just started to have the same issue.  If I mute myself during a meeting, the other participants are also muted, although their voices break through intermittently.  I am on an Apple Mac, using the downloaded app.  All software up to date.

[Shahnawaz1987]

Hi,

I am currently using Zoom Version 6.2.11 on my Mac device and experiencing an issue where, after joining a meeting, everything works well until I mute myself. However, when I unmute, the connection becomes unstable and I lose connectivity.

I have checked the network and tested on different networks, but the issue persists. Teams works fine with the same network.

Is this a known issue, or could you assist me in resolving it?

Thank you for your help.

[MGSR]

Hello @Shahnawaz1987,

I'm sorry for the inconvenience and late response.

Hello community members, 

I'm sorry for the inconvenience and late response.

You can check out this article for troubleshooting wireless connection. 

You may also try @Martin007's suggestion. 

Please let us know if you need further assistance. 

[Martin007]

I traced my issue down to my router.  After a power outage, when both my router and fibre connection box switch back on together, I have the same issue. If I reboot my router the problem goes away until another power outage!