Zoom installer causing machines to reboot

[jsmith4]

After spending hours trying to contact tech support I am trying here.

ZoomInstallerVDI.msi is causing machines to reboot during installation despite being called wit hthe '/quiet /qn /norestart' switches.

"The process msiexec.exe has initiated the restart of computer WSAMZN-76FDEC on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found Reason Code: 0x80030002 Shutdown Type: restart Comment: The Windows Installer initiated a system restart to complete or continue the configuration of 'Zoom VDI Workplace (64-bit)'."

[RogerX]

Hi jsmith4,

Thanks for your post.

ZoomInstallerVDI.msi is Zoom product using for Virtual Desktop (VM) environment.

May I know which type of VM are you using? (Like Citrix, VMware, Window remote desktop, AWS or HP Anyware?)

May I know what is your ZoomInstallerVDI.msi version?

Thanks,

Roger

[jsmith4]

The hosts this has been observed on are aws hosts.
the version of the installer we're currently deploying is 6.1.10(25260)

[RogerX]

Thanks for your information. For AWS, it is a known issue we already found. We applied the fix in 6.3.10, which will be released in March.

Please let us know if you have any questions.

Thanks,

Roger