Zoom installation error 10002 | Community

Newcomer

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Zoom installation error 10002

Forum|Forum|3 years ago
August 23, 2022
13 replies
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I am getting error 10002 every time I tried to update Zoom.

I have to download the new version and install it.

MacOS 12.5.1

Best answer by david-vola

Attached link of the zoom support guide:

https://support.zoom.us/hc/en-us/articles/5719629878413-Zoom-installation-error-code-10002

Best regards,

Show previous replies

Newcomer

Same here, still can't reinstall. I uninstalled zoom using CleanMyMac. It fails on this step

Newcomer

Just resolved on my mac after months of not being able to update.

- Go to system settings

- Go to Privacy & Security

- Go to Full Disk Access

- Toggle "Installer" so it has access

- Retry install. I did it with a fresh download of the installer, might work with an update through the zoom app

QueltiqueGodess

Newcomer

When I arrived at "Full Disk Access" there was no "Installer" app listed to allow me to give it access. I'm running Ventura 13.5.1 Just to be sure I checked my Applications folder and the only "i" there were "Image Capture" and and "iMovie" 😞

zoom_is_piece_o

Newcomer

This is ridiculous. Zoom support can not solve crucial problem, all they can offer is a broken link. Apparently the only way to fix it is to switch our organization to google meets