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Zoom incompatibility with Microsoft Surface Pro

Khizar
Newcomer
Newcomer

‎2022-05-17 09:28 AM

My zoom app auto updated recently. However after the update, as soon as  I start using the app, the touch and pen input on my Surface Pro 6 start malfunctioning and the laptop starts heating up also. The over heating issue is not new however, rendering the touch and pen input useless is a very big issue and I also cannot work without zoom. What can I do to resolve this issue? I am in a fix.

2 REPLIES 2

vananthan
Explorer
Explorer

‎2022-08-15 02:21 PM

Here are the links to the older version of zoom I got after I created a zoom support ticket. After installing the older version of zoom (5.10.4), the pen works fine now. Apparently this is a known issue and will be fixed when the next version of zoom comes out Aug 22.

 

5.10.4 
Windows:
EXE 64-bit:
https://zoom.us/client/5.10.4.5035/ZoomInstaller.exe?archType=x64
 
MAC
 https://zoom.us/client/5.10.4.6592/Zoom.pkg

pdj99
Newcomer
Newcomer

‎2023-02-27 04:35 AM

Did you manage to resolve this - the problem has just started for me this month when I updated to a paid version of zoom. I have a Surface Go 2.

Thanks