Zoom higher than version 5.2.0 crash on both HP and Dell computers | Community
Skip to main content
S
Newcomer
steveinbuffalo
Newcomer
May 20, 2022
Question

Zoom higher than version 5.2.0 crash on both HP and Dell computers

  • May 20, 2022
  • 1 reply
  • 0 views

If we update past 5.2.0 zoom just disappears after connecting to a meeting.  We all use windows 10 on a domain with a/d and group policy.  When it goes, it just goes.. no error message, and I dont know where to look for any logging.

 

We've tried uninstalling and reinstalling.  No use.  So for now we are all using 5.2.4 I think and just not updating.

    1 reply

    YaBoiB
    Community Champion | Employee
    YaBoiB
    Community Champion | Employee
    May 20, 2022

    Hello @steveinbuffalo,
    My name is Brandon. Thanks for joining the Zoom Community! With a version that is that outdated, I recommend uninstalling and running a cleanzoom.exe file on the machines affected, then going to zoom.us/download and installing the latest version of the Zoom Desktop client for your machine. If you are running a 64 bit version please install that version. If you are running a 32 bit Windows OS, please install that version and see if that works. You can find the cleanzoom.zip file on the Support article called Mass Installation.

     

     

     

    Regards, 

    Brandon 

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.