Zoom gallery isn't working properly.

Forum|Forum|1 year ago
April 15, 2024
4 replies
0 views

Hello! The Zoom gallery isn't working properly. When participants join the session, the resolution or size of each person's image is smaller than the available gallery space for each one. It looks like a "picture in picture" in each space assigned to each participant.

Zoom It's updated to the latest version.

Thak you!

CarlaA

Community Manager

Hi @riverasilthank you for creating your first discussion, and welcome to the Zoom Community!

Could you please provide us with a screenshot of what you currently see? This will help us to better understand the issue you are experiencing.

Thank you!

R

riverasilAuthor

Newcomer

Thank you. I Still have the problem. I can't hace zoom mettings properly. I think that might be the update of Zoom, because everything started there. Thank you.

R

riverasilAuthor

Newcomer

Hello! Thank you for your answer.

I can't add a picture.

The systmen does'nt alowe me.

But I can descrive it: As participants are added to the Zoom gallery, the images corresponding to their cameras shrink, occupying only 10% of the respective box. I hace the screenshot, but I cant add it to these answer. Thank you

CarlaA

Community Manager

Thank you for the update @riverasil. Our engineering team is looking into this, and I will make sure to update you as soon as I know more!

N

NanaM

Newcomer

Please post an update/fix on this thread when you figure it out. I looked at all of my settings this morning during the Zoom meeting and could not change the gallery display (like others, the attendees appear as if they are a "picture in a picture" and this started a few weeks ago when there was an update to Zoom. I am using Zoom on an Acer laptop.