Zoom freezing plus Mouse freezing

Forum|Forum|4 years ago
February 22, 2022
2 replies
22 views

I've got two issues with freezes under zoom. Both started happening after I added a webcam to my system. Before I'd join the meeting with my iPad (for the camera) and my desktop (for screen sharing). Now with the web cam:

1. Randomly, my wireless mouse stops working. I need to unplug and plug in the receiver to get the mouse working again.

2. If I try to screen share, the zoom app freezes up and I need to force quit and rejoin the meeting.

I'm running Zoom client Version: 5.9.3 (1911) under Linux/debian.

Any suggestions?

CarlaA

Community Manager

Hi @robertomansfiel , I know it has been a while since you initially posted, and I apologize for just now seeing your post! I definitely want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

Carla,
Zoom Community Team

D

duke62

Newcomer

I have the same problem with my wireless Dell keyboard and Dell mouse during Zoom calls, and for a short time afterwards (5-15 minutes).

My Dell PC has the latest Windows 11 version 23H2, OS build 22631.3593, and the latest Zoom version: 6.0.4 (38135), on a 64-bit operating system with 16.0GB of RAM.

It's been like this for about a year now.

C

clyon

Newcomer

If you re-read my previous comment, I am using the most current version of zoom for Linux. 5.13.7 (683)

If you can direct me to a link to obtain an older version which worked for me, I can dispose of this newest buggy version. Thank you

CarlaA

Community Manager

Hi @clyon , the most recent version of Zoom is Version 5.13.10 released on February 27, 2023. Please manually download the most recent version here: https://zoom.us/download.

This should fix the issue. If it does not, please let me know.

Thank you!

Carla,
Zoom Community Team

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