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Newcomer
robertomansfiel
Newcomer
February 22, 2022
Question

Zoom freezing plus Mouse freezing

  • February 22, 2022
  • 2 replies
  • 23 views

I've got two issues with freezes under zoom. Both started happening after I added a webcam to my system. Before I'd join the meeting with my iPad (for the camera) and my desktop (for screen sharing). Now with the web cam:

 

1. Randomly, my wireless mouse stops working. I need to unplug and plug in the receiver to get the mouse working again.

 

2. If I try to screen share, the zoom app freezes up and I need to force quit and rejoin the meeting.

 

I'm running Zoom client Version: 5.9.3 (1911) under Linux/debian.

 

Any suggestions?

    2 replies

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    November 23, 2022

    Hi @robertomansfiel , I know it has been a while since you initially posted, and I apologize for just now seeing your post! I definitely want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

     

    Carla,
    Zoom Community Team

    R
    Newcomer
    robertomansfielAuthor
    Newcomer
    November 28, 2022

    Hi Carla,

     

    Yes, this issue stubbornly persists. It seems to be an issue with Logitech wireless devices. At some point during a zoom session, both the wireless keyboard and mouse stop working. I have to unplug and re-plug the USB receiver. I'm also using a Logitech camera. If you can help, I'd love to get this one solved!

     

    Thanks,

    Roberto

     

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    February 27, 2023

    I use linux. Since upgrading to the newest version 5.13.7 (683), my external camera freezes. this is very troubling to us. I can fix it for a minute or two by switching to the laptop camera and then back. The web suggests to go to advanced video settings and turn off optimize video quality with de-noise, but this helps, but does not fix it. I still get freezing. Please direct me to a site I can download an older version. This has been going on for too long.


    Hi @clyon ,  thank you for contributing to the Zoom Community!

     

    Please install the most recent update. This should fix the issue:
     Open your Zoom app

    1. Click your profile picture then click Check for Updates.
       

       

    2. If there is a newer version, Zoom will download and install it.

     

    Let me know how it goes!

    Carla,
    Zoom Community Team

    C
    Newcomer
    clyon
    Newcomer
    February 28, 2023

    If you re-read my previous comment, I am using the most current version of zoom for Linux. 5.13.7 (683)

    If you can direct me to a link to obtain an older version which worked for me, I can dispose of this newest buggy version. Thank you

     

    CarlaA
    Community Manager
    CarlaA
    Community Manager
    February 28, 2023

    Hi @clyon , the most recent version of Zoom is Version 5.13.10 released on February 27, 2023. Please manually download the most recent version here: https://zoom.us/download.

    This should fix the issue. If it does not, please let me know. 

     

    Thank you!

    Carla,
    Zoom Community Team

     

     

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