Zoom freezing for 5 seconds

[niicechris]

I co host meetings with a business account every other week. Meeting holds 80-150 people. I am the only device hard wired to our modem/router through COX internet (2000 up and down with 11-14 ping). During the meeting, our frame will freeze audio and video for 5 seconds, then says "internet is unstable" Everything is updated through my computer and zoom. I've restarted modem and did a power cycle on it as well. Is there something I'm missing? I assume it could just be the modem/router through COX internet and I possibly need to get a new one, but this shouldn't happen even with a cheap one as it's never happened before. Only at this location. Normally when internet starts to go bad the frame might skip and sound bad, but we only freeze for 5 seconds. There are times it happens once a day up to 6 times. Would really appreciate the help.

[AnderV]

Hi @niicechris ,

Sorry to hear that you are having trouble with your Zoom Meetings' performance.

Please get in touch with our Support Team so they can look into the matter. Provide as many details as possible (meeting ID, date, etc.) in the ticket as you can.

Happy Zooming!