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Zoom freezing and dropping out

Holly1424
Newcomer
Newcomer

‎2024-04-24 09:42 AM

Have had no issues until about 10 days ago. I use zoom for my psychology sessions so I need it to be reliable. Recently, every time I use it I have found it will freeze and drop out 2-3 times in one hour meeting. Happening every time I use now. I have run a broadband speed test when it drops out and wifi does not seem to be the issue. If I continue my call on same device with Whats app video it works fine. I have tried uninstalling but this has made no difference. Any ideas? I am at the point I need to move to another platform because of this issue. 

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