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Raul1726
Newcomer
May 20, 2024
Question

Zoom freezes when in a meeting

  • May 20, 2024
  • 2 replies
  • 6 views

My zoom screen freezes and it needs to be restarted always to continue with the meeting. but the confusion is that the zoom is freezing in my Pc with a ryzen 9 5900x 128GB ram connected via LAN cable and the zoom doesn't not freeze when using the lower end laptop connected via wifi to the same internet connection. so i am not able to understand the actual issue with the app.

 

kindly help me with the issue its effecting my work drastically.

2 replies

MGSR
Community Manager
MGSR
Community Manager
May 20, 2024

Hi @Raul1726 

May we suggest to update your PCs drivers and reinstalling zoom with the latest version.

Please let us know if you need further assistance.

R
Newcomer
Raul1726Author
Newcomer
May 23, 2024

Dear sir

 

i have checked the graphic card driver along with the drivers mentioned in Device manager all seem to be up to date. If there is any particular driver that you to specify then pls do so that i can update that and revert.

 

and i have been updating the zoom app to the latest version since long and in every version there is the same issue. 

 

some times the meeting session lasts for 2 hours and sometimes the session freezes in 10 min. during that there is no spike in CPU or RAM usage so i fail to understand the reason. 

 

kindly suggest

R
Newcomer
Raul1726Author
Newcomer
June 7, 2024

The bandwidth used by Zoom will be optimized for the best experience based on the participant‘s’ network. It will automatically adjust for 3/4/5G, WiFi, or wired networks.

Recommended bandwidth for meetings and webinar panelists:

  • For 1:1 video calling:
    • For high-quality video: 600kbps (up/down)
    • For 720p HD video: 1.2Mbps (up/down)
    • For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
  • For group video calling:
    • For high-quality video: 1.0 Mbps/600kbps (up/down)
    • For 720p HD video: 2.6Mbps/1.8Mbps (up/down)
    • For 1080p HD video: 3.8Mbps/3.0Mbps (up/down)
    • For gallery view receiving: 2.0Mbps (25 views), 4.0Mbps (49 views)
  • For screen sharing only (no video thumbnail): 50-75kbps
  • For screen sharing with video thumbnail: 50-150kbps
  • For audio VoiP: 60-80kbps
  • For Zoom Phone: 60-100kbps

Recommended bandwidth for webinar attendees:

  • For panelists video on:
    • ~600kbps (down) for high-quality video
    • ~1.2-1.8Mbps (down) for 720p HD video
    • ~2-3Mbps (down) for 1080p HD video
  • For screen sharing only (no video thumbnail): 50-75kbps (down)
  • For screen sharing with video thumbnail: 50-150kbps (down)
  • For audio VoiP: 60-80kbps (down)

hey @MGSR 

 

thanks for the information.

 

just a last query is there any means to check the internet stability or see if its the network that is causing issues.

also can a internet cause freezing issue?

R
Newcomer
Raul1726Author
Newcomer
May 21, 2024

Dear sir,

 

i have checked the graphic card driver along with the drivers mentioned in Device manager all seem to be up to date. If there is any particular driver that you to specify then pls do so that i can update that and revert.

 

and i have been updating the zoom app to the latest version since long and in every version there is the same issue. 

 

some times the meeting session lasts for 2 hours and sometimes the session freezes in 10 min. during that there is no spike in CPU or RAM usage so i fail to understand the reason. 

 

kindly suggest

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