Zoom freezes when in a meeting | Community
Skip to main content
R
Newcomer
Raul1726
Newcomer
May 20, 2024
Question

Zoom freezes when in a meeting

  • May 20, 2024
  • 2 replies
  • 0 views

My zoom screen freezes and it needs to be restarted always to continue with the meeting. but the confusion is that the zoom is freezing in my Pc with a ryzen 9 5900x 128GB ram connected via LAN cable and the zoom doesn't not freeze when using the lower end laptop connected via wifi to the same internet connection. so i am not able to understand the actual issue with the app.

 

kindly help me with the issue its effecting my work drastically.

2 replies

MGSR
Community Manager
MGSR
Community Manager
May 20, 2024

Hi @Raul1726 

May we suggest to update your PCs drivers and reinstalling zoom with the latest version.

Please let us know if you need further assistance.

R
Newcomer
Raul1726Author
Newcomer
May 23, 2024

Dear sir

 

i have checked the graphic card driver along with the drivers mentioned in Device manager all seem to be up to date. If there is any particular driver that you to specify then pls do so that i can update that and revert.

 

and i have been updating the zoom app to the latest version since long and in every version there is the same issue. 

 

some times the meeting session lasts for 2 hours and sometimes the session freezes in 10 min. during that there is no spike in CPU or RAM usage so i fail to understand the reason. 

 

kindly suggest

MGSR
Community Manager
MGSR
Community Manager
May 28, 2024

Hi @Raul1726 

Can you kindly confirm what OS you are using, the zoom version you have installed if it its 32bit or 64bit, and if you are screen sharing when it freezes?

R
Newcomer
Raul1726Author
Newcomer
May 21, 2024

Dear sir,

 

i have checked the graphic card driver along with the drivers mentioned in Device manager all seem to be up to date. If there is any particular driver that you to specify then pls do so that i can update that and revert.

 

and i have been updating the zoom app to the latest version since long and in every version there is the same issue. 

 

some times the meeting session lasts for 2 hours and sometimes the session freezes in 10 min. during that there is no spike in CPU or RAM usage so i fail to understand the reason. 

 

kindly suggest

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.