Zoom freezes randomly during meetings on Windows 11 laptop

I have the same problem, I just got a new HP ENVY with Windows 11 and paid $150 for the Zoom.  Windows crashed in the middle of a zoom call with a client.  Today I attended a zoom meeting and the screen went black but I could still hear them.  I was unable to interact and unmute.  I need this fixed, I bought this zoom for a business I am starting.

Generally, freezing issues are related to the hardware and the connection. If using WiFi then random freezing is possible because WiFi is not a stable connection (use ethernet). Run task manager and see what the performance is like. High CPU or GPU usage can be a cause. Since you are using a laptop make sure the hardware is getting adequate ventilation. Poor ventilation can raise the temp to where the hardware locks up after some time of usage.

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Hi @Rovmenpaul are you familiar with the  System Restore feature in windows?

Regards, Robert 

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I have had this same issue for WEEKS!  Internet:  stable.  I have tried different browsers, IT looking at my hardware capacity (fine), zoom being the only program running, etc.   I'm at my wit's end.

We now have 6 users, all running windows 11 (with all updates and software drivers up-to-date), and the latest version of zoom installed that are all having the same issue "been experiencing random freezing issues during Zoom meetings on my Windows 11 laptop. The video just stops and the app becomes unresponsive, although audio sometimes keeps playing in the background."
This doesn't seem to be happening on the zoom web app, but is consistently happening on the desktop app. 

We have verified that there are no runaway processes in task manager that could be causing this. 
Does anyone have a solution that they have tried which has worked? 

does anyone have a solution for this "Lately I’ve been experiencing random freezing issues during Zoom meetings on my Windows 11 laptop. The video just stops and the app becomes unresponsive, although audio sometimes keeps playing in the background?" 
We're having the exact same issue and nothing has helped. 

Hi, Rovmenpaull!

My Zoom Desktop, during meetings, shows a very similar symptom, but both video and audio freeze for several seconds up to about 2 minutes. I discovered that this happens when opening Windows Explorer or an "Open..." or "Save..." dialog box, that is, it seems that the problem involves the interaction between Zoom Meetings and Windows Explorer. I have been dealing with this for a few months, but I don't know if it involves any driver (my video driver, from AMD, is up to date, and I have had Windows 11 25H2 for only 1 or 2 days) or if it's an actual Zoom bug (it seems that the problem started in the latest revisions of Zoom version 6).