Zoom freezes randomly during meetings on Windows 11 laptop

[Rovmenpaul]

Hi everyone,

Lately I’ve been experiencing random freezing issues during Zoom meetings on my Windows 11 laptop. The video just stops and the app becomes unresponsive, although audio sometimes keeps playing in the background.

I’ve updated Zoom to the latest version and also made sure my system drivers are current. It usually happens about 10–15 minutes into a call, and I have to force quit and rejoin.

Is it related to system performance or something with Zoom and Windows 11?

Thanks!

[micw]

I have the same problem, I just got a new HP ENVY with Windows 11 and paid $150 for the Zoom.  Windows crashed in the middle of a zoom call with a client.  Today I attended a zoom meeting and the screen went black but I could still hear them.  I was unable to interact and unmute.  I need this fixed, I bought this zoom for a business I am starting.

[KGRS]

same issues.  Sometimes I have to go all the way out and come back, and sometimes my vid freezes but they can still hear me.  It is so frustrating.

[storyhub]

Generally, freezing issues are related to the hardware and the connection. If using WiFi then random freezing is possible because WiFi is not a stable connection (use ethernet). Run task manager and see what the performance is like. High CPU or GPU usage can be a cause. Since you are using a laptop make sure the hardware is getting adequate ventilation. Poor ventilation can raise the temp to where the hardware locks up after some time of usage.

If this works please click accept as a solution.

[micw]

Uh duh, when the screen locks up you can't get task manager.  Have to hard crash the pc with the shutdown button to get out of it.  Originally I had a fan platform under the laptop then unplugged that because I thought maybe it was sucking power out of the pc but the problem happened again, I also turned off the adblocker but that did not help.  HP Envy says the camera driver is up to date and it works fine for about 35 to 40 minutes on a meeting I attend then screen goes black but I can hear them.   This never happened when I used my old HP Envy with Windows 10 and workplace not pro.  What changed is all 3 of those things .  New HP Envy, Windows 11 and workplace/pro now. 

[robmOz]

Hi @Rovmenpaul are you familiar with the  System Restore feature in windows?

Regards, Robert 

If my reply helped, don't forget to click the like button! Also, if this solved your problem, please click the accept as solution button.

[KGRS]

I have had this same issue for WEEKS!  Internet:  stable.  I have tried different browsers, IT looking at my hardware capacity (fine), zoom being the only program running, etc.   I'm at my wit's end.

[robmOz]

@KGRS Does this have with the app as well as through browser?

If my reply helped, don't forget to click the like button! Also, if this solved your problem, please click the accept as solution button.

[KGRS]

It usually happens in "My" zoom room.  So I think it's always in the browser.  Have also tried in both Chrome and Firefox.  

[robmOz]

Hi @KGRS ok that's great if you can narrow the issue down to Zoom in a browser. That's a step forward I think?

Can you just use the Zoom desktop client and raise a ticket with Zoom support?

[malik82]

We now have 6 users, all running windows 11 (with all updates and software drivers up-to-date), and the latest version of zoom installed that are all having the same issue "been experiencing random freezing issues during Zoom meetings on my Windows 11 laptop. The video just stops and the app becomes unresponsive, although audio sometimes keeps playing in the background."
This doesn't seem to be happening on the zoom web app, but is consistently happening on the desktop app. 

We have verified that there are no runaway processes in task manager that could be causing this. 
Does anyone have a solution that they have tried which has worked? 

[malik82]

does anyone have a solution for this "Lately I’ve been experiencing random freezing issues during Zoom meetings on my Windows 11 laptop. The video just stops and the app becomes unresponsive, although audio sometimes keeps playing in the background?" 
We're having the exact same issue and nothing has helped. 

[MGSR]

Welcome to the Zoom Community, @malik82! We're glad to have you here. Kindly check out this article for troubleshooting issues with Zoom video crashing or freezing. Let us know if it helps or if you need further assistance.

[gsalmeida]

Hi, Rovmenpaull!

My Zoom Desktop, during meetings, shows a very similar symptom, but both video and audio freeze for several seconds up to about 2 minutes. I discovered that this happens when opening Windows Explorer or an "Open..." or "Save..." dialog box, that is, it seems that the problem involves the interaction between Zoom Meetings and Windows Explorer. I have been dealing with this for a few months, but I don't know if it involves any driver (my video driver, from AMD, is up to date, and I have had Windows 11 25H2 for only 1 or 2 days) or if it's an actual Zoom bug (it seems that the problem started in the latest revisions of Zoom version 6).

[Annefos]

I have a similar problem. It's been happening for about 3 weeks when Zoom just freezes for a few seconds then rights itself. However it can happen almost every minute and is very frustrating. It's not a wifi issue as it happens in different locations and it happens using both the downloaded Zoom and in the web browser. I'm using Windows 11.