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Zoom freeze then crash when video is used with backgrounds

DA9
Newcomer
Newcomer

‎2022-10-26 10:57 AM - last edited on ‎2023-06-26 07:52 AM by Community Moderator | Employee

I have seen a few other posts on this topic with some noting the issue was resolved with v5.11.4 but that is not the case.  

 

The title says it all.  Zoom works fine, video works fine, but as soon as a background is enabled zoom will freeze and then crash.  This is wildly infuriating.  Previous release notes indicate fixes were put in place for certain AMD CPUs but not Intel (at least that I've been able to find).   I have updated each version since this issue began several months ago and have attempted fresh installs.  

 

Can someone from Zoom please address this issue.

 

Windows 11

CPU: Intel 12900K

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Jameswalter
Contributor III
Contributor III

‎2022-10-27 12:36 AM

If you're having issues with Zoom freezing or crashing when using tools such as Screen Sharing or Video, it could be due to low bandwidth or a poor Internet connection. However, if your Internet is functioning properly, changing some Zoom settings may resolve your issue.

Regards,


James

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