Zoom for voice lessons - piano problem

[VirginieCoutin]

Hi !

I am a voice teacher and have been teaching online with Zoom for two years now. I used to send my midi piano via protools and it worked fine. I have moved and changed systems. I now have Ableton live and a Presonus audiobox two. For my voice + mike everyting works ok but I can't seem to find how to send my piano and make my students hear it ... Either the person online hears the piano and I don't or vice versa. After viewing a tutorial I downloaded blackhole multi channel but the problem remains ... Any ideas ? Thands in advance for your answers !

[CarlaA]

Hello, @VirginieCoutin, Greetings from the Zoom Community! I wanted to check in because I noticed that your discussion has not yet received a response from the community. I found a solution within the community provided by @Alex_H that I think may be related to the issue you are experiencing here. Post: Audio mutes with piano playing 

Please review and let me know if that helps! 

Carla,
Zoom Community Team