Zoom for Chrome Plug-in Keeps showing error message

Two of my colleagues have continuously encountered the following error message on the Zoom for Chrome plug-in:

Something went wrong.

We're sorry, we encountered an error processing your request. This may be caused by:

1. Network problems;

2. Remote server returned an error. 

We work remotely so this is happening to two different devices on entirely different networks, and the extension has continued to work for a third coworker. We've tried everything to fix this - uninstalling and reinstalling the plug-in, same with the actual chrome application, clearing cache and cookies. Nothing seems to be doing the trick. Does anyone have any potential fixes for this, or else a way to directly contact/troubleshoot with the plug-in devs? 

Thanks in advance!