Zoom error code 13215

[mslee1]

So all this stuff started 2 months ago, since one of my clients moved to China. My client experienced Zoom error code 13215, and after I upgraded my account to “Zoom pro”, she was able to join my meeting again...until this month. Due to the problem in my budget, I couldn’t pay the payment before the due date(Nov 07, 2023). Yeah, I DID pay for it at Nov 11, and it says ‘My account has no outstanding invoices at this time’. On November 19, the client told me that she was unable to join my meeting again, experiencing Zoom error code 13215. I did upgrade my account, I did pay for it. Is there any other way that my client from China could join my meeting again?