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Zoom dont work

Moriaaa
Newcomer
Newcomer

‎2025-03-10 02:03 AM

After lastest update "Version: 6.3.11 (60501)" zoom stopped opening and said this "Zoom quit unexpectedly
Generate a rassh report to help Zoom resolve this problem"
Device: PC
Version: 6.3.11 (60501)

Topics:
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Abinash09
Zoom Employee
Zoom Employee

‎2025-03-11 06:57 AM

Please take these troubleshooting steps and check if this helps to fix the issue: 

  1. Run this application called CleanZoom, it will remove all traces of just the Zoom application: https://support.zoom.us/hc/en-us/article_attachments/360084068792/CleanZoom.zip
  2. Restart your computer 
  3. Download the newest version of Zoom here: https://zoom.us/support/download 
  4. Additionally, ensure that your PC drivers are up to date for optimal performance.
  5. Once that is done, restart the computer once again and give it a try. 

    If you still face the same issue: 

    To investigate the crash details, please open a support ticket with the Zoom Support team.

     

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