Zoom doesn't start

Does the issue persist after rebooting the PC?

This will inform next steps.

I have the same problem after installing the last update (from 25.10.2023).

1. Can’t start Zoom client – no any visible reaction when trying to start it.
2. Can start from browser but without video no incoming neither outcoming. The video icon is gray.
   AMD processor

https://zoom.us/client/5.15.12.21574/ZoomInstaller.exe?archType=x64 worked for me.  I had the same issue as Wallesss and my problem was apparently caused by the latest update.  Using the 5.15.12 version I was able to establish a connection to a meeting for the first time in over a week.  If not for zoom community, I would still be ignored by support and having to connect through my smart phone.

I did.  Then I was able to connect.  But reight after checking my connection I saw that support finally responded to my ticket.  This is what I was told: 

''Thanks for reaching out. It appears that a restriction was inadvertently placed on your account and/or device. It has since been removed and you should have full access at this time. Please let us know if you continue to run into this issue. We do apologize for any inconvenience.'' 

So I don't know if loading the old version was what worked for me or trust and support removing the restriction.  I replied to the support person to get clarification but no response as of yet.  I just know it took 8 days to get a response to my ticket.  At least it was something that could be fixed.  Not sure why a restriction would have been placed on my account. 

Yes v5.6.5 and v5.16.6 do not work on alot of computers. I can run v5.16.0 though.  They have not fixed the issue. Also no support on basic/free plan so you cannot contact them.  I have a customer on paid plan and Windows 2016  server with xeon processor and no good either. Zoom have dropped the ball here.