Zoom creates empty folder on my Mac, while in other people’s meetings and I didn’t record | Community
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S
Newcomer
Sharo
Newcomer
September 25, 2021
Solved

Zoom creates empty folder on my Mac, while in other people’s meetings and I didn’t record

  • September 25, 2021
  • 8 replies
  • 0 views

Zoom creates a folder with the name and time of the meeting, but it is empty. I do not record the meeting. This doesn’t happen all the time, only for some meetings, but always for a meeting someone else hosted. 

    Best answer by CosminU

    Hi all,

     

       I think I found the solution, at least for me it works.

    Below a screenshot of the 2 settings that need to be changed on ZOOM Settings portal, so this can stop from happening.

     

    Hopefully this solves you problem too.

    Good luck.

     

    best wishes,

    Cosmin U.

     

     

    8 replies

    Bri
    Community Manager
    Bri
    Community Manager
    October 18, 2021

    Hi @Sharo! So sorry for the late response, but are you still having this issue on your Mac?

    S
    Newcomer
    SharoAuthor
    Newcomer
    October 18, 2021

    Thank you for the reply. Yes it happens occasionally.

    Do you have any idea what could be causing this? 

    J
    Newcomer
    JudieP
    Newcomer
    December 2, 2021

    I have the same problem but I'm on a PC.  It started 3 days ago.  A date-stamped folder is created but it's empty.

    K
    Newcomer
    Kegb
    Newcomer
    December 1, 2022

    Me too! I have an iMac and it creates and empty folder for EVERY meeting I am hosting...since I am a music teacher, this is a lot of folders on any given day and I cannot find the ones I actually did recordings in easily since they are mixed in with empty ones. How do I get this to stop? It didn't used to do this!

      A
      Newcomer
      arianeparas
      Newcomer
      January 6, 2023

      Same here. Zoom automatically creates empty folders on my mac after each of my meetings. It's been happening for a few months. any ideas?

      S
      Newcomer
      Sam_G
      Newcomer
      February 3, 2023

      Hello!

      I also have this issue on Windows. @Bri, please let us know when a solution is available.

      Have a nice day!

        C
        Newcomer
        CosminU
        Newcomer
        February 3, 2023

        hi,

         

           it started to act the same for me, but on windows laptop, yesterday was the first time experiencing this kind of behavior, out of nowhere.

        can please someone from Zoom step in and help, it gets very annoying !!!

         

        thanks,

        Cosmin.

         

         

        C
        Newcomer
        CosminUAnswer
        Newcomer
        February 3, 2023

        Hi all,

         

           I think I found the solution, at least for me it works.

        Below a screenshot of the 2 settings that need to be changed on ZOOM Settings portal, so this can stop from happening.

         

        Hopefully this solves you problem too.

        Good luck.

         

        best wishes,

        Cosmin U.

         

         

          T
          Newcomer
          Teresa220
          Newcomer
          February 3, 2023

          Thanks so much.  It's unfortunate because I need to save the chatbox following a meeting, but I'll just have to remember to do it manually.  Have a great day!

           

          Teresa

          P
          Newcomer
          Pascale1
          Newcomer
          March 30, 2023

          Same problem here! Zoom, please help!

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