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Newcomer
September 30, 2021
Question

Zoom crashing

  • September 30, 2021
  • 5 replies
  • 1 view

Zoom keeps on crashing. I get the following error message:

"CreateRenderTargerView fail"

I have uninstalled and re-installed Zoom on my computer many times.

I run on Windows 10 64bit

Any suggestion ?

    5 replies

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    September 30, 2021

    Hi @pierremigner 

     

    Is this when you open Zoom at all, or when you try to start, or you are in, a Meeting?

     

    Does this happen immediately, or after some time?

     

    Rupert 

     

    Newcomer
    September 30, 2021

    Happens when I am in a meeting. It also happens fairly quickly after the meeting starts

     

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    September 30, 2021

    Can you try changing your Video Rendering and Video Rendering Post Processing Methods, and trying with the various Hardware Acceleration options shown below disabled. Maybe cycle through the different options available.

     

    These are in your Video Settings in Zoom, under the Advanced button: 

     

    Maybe just try different mixes of these settings to see if anything makes a difference:

     

     

     

     

     

     

     

     

    Newcomer
    March 18, 2023

    Happens all the time?

    Newcomer
    March 18, 2023

    Can anyone help I am tired of trying to get help for this problem of crashing