cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

Zoom crashing when joining breakout room

DustyHammer51
Newcomer
Newcomer

Hey

Having an issue when joining breakout rooms - both when manually tryinging to join myself or when the host invites me.

 

It causes the app to essentially freeze, going to a black screen, with a loading icon. I then get stuck between the breakout and main room, and can't access either and have to leave the meeting - but I think also have to force close zoom to get it to actually exit the meeting. 

 

I also know this is happening to a few others. 

 

I am on a Samsung Galaxy S22 Ultra, one UI version 6.1, Android version 14. Zoom version 6.1.7.23563 (updated on August 6th)

 

Any help and advice would be appreciated 

2 REPLIES 2

DanisZoom
Newcomer
Newcomer

Hello! 
The same problem is happening with Samsung A55, Android version 14, One UI 6.1 and Zoom updated to 6.1.11.23987. 
Best, 

westewart
Newcomer
Newcomer

Same problem on Samsung Flip 6, Android 14, Zoom 6.2.5.25145.