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Newcomer
smtaillard
Newcomer
March 17, 2022
Question

Zoom crashing when I share my share my screen

  • March 17, 2022
  • 4 replies
  • 0 views

I have windows 10 and in the past few weeks zoom has been constantly crashing when I try to switch what screen my participants are seeing. Sometimes it will reconnect automatically, but there are times that it kicks me out of the meetings completely. Luckily I can reclaim my host status and continue the meeting. Any ideas on how to correct this? Thank you!

      4 replies

      A
      Newcomer
      alporitz
      Newcomer
      April 9, 2022

      I am having the same problem.  Someone told me to uncheck "Hardware Acceleration," but I cannot find that setting.  It is supposed to be in advanced video settings...

      C
      Newcomer
      cmaloney
      Newcomer
      April 15, 2022

      I just gave that a try! Thank you - we will see if it works the next time we have a large group 🙂 For the settings, it is in advanced, in the VIDEO ^ (settings) (advanced) - then I just unchecked video processing, receiving video & sending video.

       

      C
      Newcomer
      Chinym
      Newcomer
      July 15, 2022

      Hi I have Window 10 , when i share screen then zoom always crash, other people cannot see my screen and sometimes log me out from the meeting, is there any solution for this issue?

      F
      Community Champion | Employee
      Freddi_G
      Community Champion | Employee
      July 15, 2022

      What Zoom client version are you using? Is it the web version? You can disable hardware acceleration in Windows 10 from Control Panel > DIsplay > Change Display settings > Advanced Display Settings >Troubleshooting > Change settings > Move slider to none. 

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