Zoom crashing issues when joining

Hello Peyton1,  usually on Windows operating systems, this behavior occurs when browser or PC resources are lacking.  I suggesting the following.  

1. Clear browser cache and cookies
2. Check in Windows Task Manager if there are multiple instances of Zoom processes running.  If so, close or kill those processes
3. Clear Windows temporary files from cache using the Windows Disk Cleanup utility
4. Validate that Zoom has the required permissions for the camera and microphone. This can be done in the Settings app in the Privacy-> App Permission menu.  Validate that the permission to allow the desktop to access the camera is enabled as well as the microphone.  You can find these settings on the side menu.

DDubZoomer

Excellent!  Please do the following.

1. Quit/close Google Chrome and re-launch 
2. Quit/close the Zoom client and re-launch it.  
3. Lastly, have a colleague start a Zoom meeting and invite you to join it. 

Please reply with the results of your ability to join the meeting.

DDubZoomer

Hello @Jabirar ,

You mentioned in an earlier post that you had tried the suggestions I made to the original community member of this post, in addition to clearing browser cache and cookies.  They were as follows.  

1. Check in Windows Task Manager if there are multiple instances of Zoom processes running.  If so, close or kill those processes
2. Clear Windows temporary files from cache using the Windows Disk Cleanup utility
3. Validate that Zoom has the required permissions for the camera and microphone. This can be done in the Settings app in the Privacy-> App Permission menu.  Validate that the permission to allow the desktop to access the camera is enabled as well as the microphone.  You can find these settings on the side menu.  

You mentioned that performing these tasks has not resolved your issue.  One other option is to try joining a test meeting from this support page  .   If this is not successful, I believe your best course of action outside of,

1. deinstalling the Zoom client,
2. rebooting and reinstalling the client,
3. closing all tabs to reduce browser memory usage

is to call or log a support ticket with Zoom technical support to have a support engineer do a forensic analysis of your issue.   You can reach Zoom support at this link .

If this response has resolved your question, please click the Accept as Solution button below to share this solution with the Community

DDubZoomer