Hi, I can have a regular zoom meeting with no crashes, however when I turn on recording, the app will crash within 30 minutes. Usually its as a quick as 2 minutes. Please advise.
I cannot seem to find where my thread went in this conversation, so I'll append here. I just had another crash mid client meeting while recording, and I didn't even get a log report. This was after 1 week of smooth running. I was on 5.9.3 and saw just now there is an update for 5.9.6, so hopefully that will fix future crashes with clients.
Update: Crashed again after updating to 5.9.6 (4993) twice mid session while just recording to computer (no screen sharing), both times without a crash report. Opening a new ticket!
Adding my report here. Since switching to Apple Silicon earlier this month, Zoom has crashed a half-dozen times during a session, while recording. No weird software like antivirus, video NOT turned on, but recording locally. This never, ever, ever happened before during hundreds of hours of Zoom sessions on Intel, so this seems like an Apple Silicon/Zoom issue. The crash is immediate, no warning, no error dialog--Zoom just crashes hard and is gone.
Hello All, My name is Brandon. Peter asked me to jump in here and assist with this issue for the M1s. May I ask if any of you are experiencing this issue with cloud recording, or is it just local recording, and is it consistent or persistent where screen sharing and recording at the same time duplicates the issue? I have added a document to this thread on how to enable logging for the Zoom client. These are the logs that I will need to determine where the issue is.
I switched to an M1 (Max) processor two weeks ago from an Intel system and these crashes began happening IMMEDIATELY upon switching. So I can duplicate this crash, absolutely.
I only do local recordings, so it's not related to cloud recording. I also don't do screen sharing at all - or even video for most sessions!
I'll enable real-time logging and see if I can get you a report, but I just want to reiterate: this is a very real problem.
I'm curious, did you migrate from your Intel to the M1 or did you do a full install from scratch?
This happened to me today — a one-on-one Zoom call with local recording and Zoom crashed without warning after about 40 minutes. I reconnected with my client and started recording again and Zoom crashed without warning after 23 minutes. Fortunately I was still able to convert the recordings but I've lost a lot of confidence in Zoom at this point. I have a brand new Mac Studio with the M1 Max chip and have only ever installed the Apple Silicon version of Zoom. I'm running version 5.10.3 (6420).
I heard from Zoom today that they seemed to have identified this issue and it will be fixed in a forthcoming update.
In the meantime, everyone, the workaround is pretty simple: Uninstall zoom, download the non-Apple Silicon version of Zoom, turn off updating, and refuse all update prompts. I've never seen this crash running the Intel version via Rosetta. (Then update when Zoom pushes out a fix for this issue.)
It happened to me today, Zoom crashed while converting a recording of 2h15. How can I get it back. It is no where to be found and i must provide the recording.
