Zoom crashes while recording meeting on new MacBook M1 Pro | Community
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Newcomer
January 3, 2022
Question

Zoom crashes while recording meeting on new MacBook M1 Pro

  • January 3, 2022
  • 27 replies
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Hi, I can have a regular zoom meeting with no crashes, however when I turn on recording, the app will crash within 30 minutes. Usually its as a quick as 2 minutes. Please advise.

    27 replies

    Community Champion | Employee
    January 3, 2022

    Hi @Amy_A 

     

    Could you confirm the client version that you are running?  Also, can you confirm that you did install the M1 specific Zoom client?

    M1 specific Zoom client Version 5.9.1 (3506):

    https://zoom.us/client/latest/Zoom.pkg?archType=arm64

     

    Have this answered your question? If so, don’t forget to mark the reply as an accepted solution!

     

    Amy_AAuthor
    Newcomer
    January 3, 2022

    Hi! I should have said that I have kept up with updates to Zoom - I'm using the latest  5.9.1 - made for m1. It basically forces the m1 version on you. I am also using Monterey 12.1. I had hoped updates would fix this but it continuously crashes.

    Community Champion | Employee
    January 3, 2022

    Thanks for the quick reply.  Could you possibly when this happens again click on the show details on the error so that we can see the exact error it is throwing?  It should assist in understanding why this is happening.

    Newcomer
    January 3, 2022

    I have the exactly same issue! and I have downloaded the M1 specific Zoom... 😞 

    Community Champion | Employee
    January 3, 2022

    Hi @yukarip please see my reply above and post here if you have a moment.  Thanks.

    Amy_AAuthor
    Newcomer
    January 3, 2022

    Below is the crash report. I also had Console running during the zoom session. Would you like me to provide any additional details? Please see the PDF and advise.

     

    Community Champion | Employee
    January 3, 2022

    Thanks @Amy_A 

    I've got the report.  Maybe just delete the report of your reply.

    Amy_AAuthor
    Newcomer
    January 4, 2022

    Thanks, figured this out.

    Community Champion | Employee
    January 3, 2022

    @Amy_A Can you send me a screenshot of the version on your Zoom client?

    Amy_AAuthor
    Newcomer
    January 4, 2022

    Below is a screenshot

    Newcomer
    January 4, 2022

    Please keep me updated on this. My zoom keeps crashing while recording on my M1 Pro. Hoping theres a fix!

    Community Champion | Employee
    January 4, 2022

    @danrourkeml Are you recording local or in the cloud?  And can you confirm your client version?

    Amy_AAuthor
    Newcomer
    January 4, 2022

    I am recording local... if that helps.

    Community Champion | Employee
    January 5, 2022

    You should have received an email with the ticket number already. Let me know if you didn’t?

    Amy_AAuthor
    Newcomer
    January 5, 2022

    No. We haven't received the ticket number yet. We just checked our junk email too. We'll let you know when we do. Ty.

    Newcomer
    January 5, 2022

    Hi! Any update on this?

    Community Champion | Employee
    January 5, 2022

    @danrourkeml Can I just confirm that your app also crashes specifically when recording locally and without any sharing happening?  I'm just gathering some information for support.

    Newcomer
    January 7, 2022

    Correct. Happens during zoom call when recording locally. 

    Newcomer
    January 5, 2022

    I would also liked to be notified when Amy's issue is resolved as I am having a same issue.  Thank you. 

    Newcomer
    January 6, 2022

    Hi, I also have this issue of the Zoom client crashing when recording locally on a new Mac M1, in one-person meetings with no screen sharing.  Using Zoom 5.9.1. Would love to know if there's any resolution to this. Thank you!

    Newcomer
    January 7, 2022

    I had a podcast recording today on zoom and sure enough, it crashed mid-call. I think I clicked "report to zoom" and I think it's sent out but I was in a hurry to get back on the call I didn't deal with it tight then. Anyone know how we can see the report? 

    I do interviews on zoom and almost always record, so I would really like to have this issue resolved.