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Zoom crashes whenever I start my camera

Brian_Sync
Newcomer
Newcomer

‎2023-03-15 05:56 PM - edited ‎2023-03-15 05:59 PM

Hello there! For some reason whenever I tried to turn on my camera or add a virtual background, Zoom suddenly crashes or goes on not responding since yesterday. I already uninstalled and reinstalled the app but to no avail. This is getting really frustrating since apparently my subscription doesn't include Live Agent support. I am a recruiter and I have a lot of upcoming scheduled interviews so I really need help please ASAP!

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1 REPLY 1

willjoe2442
Contributor I
Contributor I

‎2023-03-16 11:21 PM

Restart your computer. If your screen still freezes or Zoom still crashes after a restart, check if the camera works in a Mac app, such as Photo Booth or Facetime. If it works elsewhere, uninstall the Zoom client and reinstall the latest version from our Download Center.

 

Regards,

Diana

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