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Newcomer
Klackey
Newcomer
January 17, 2023
Question

Zoom crashes when I try to share my screen

  • January 17, 2023
  • 4 replies
  • 0 views

HELP!  Zoom crashes when I try to share my screen with one other person.  I have a strong internet connection and my windows computer, Lenovo, is fairly new and works great.  However, since the fall of 2022, zoom keeps crashing when I share an ebook on the screen share.  (Any ebook makes the zoom screen crash.)

I have uninstalled zoom and reinstalled it.  

 

Any ideas?  I am a teacher and need to use zoom with students one-on-one for extra help.  So frustrating that zoom keeps crashing.  I am a paid BASIC member of zoom, but CHAT Support from zoom has need been able to help me.

Thanks,

Klackey

      4 replies

      D
      Newcomer
      DanjPeterson
      Newcomer
      January 22, 2023

      I have been having the same problem on my HP Spectre.

      T
      Newcomer
      Thx123
      Newcomer
      January 27, 2023

      I had similar issues on my brand new dell as well.    I had to update all drivers  including bios.  I'm sure lenovo has some sort of utility that tells what which drivers are available for update.   Also switched from 32bit zoom to the latest 64bit Zoom.   I'm no long having issues and can confidently share in zoom.   good luck.

      F
      Newcomer
      freeseek
      Newcomer
      February 24, 2023

      I have the same exact issue. It has become impossible to share anything over the last few weeks. My Zoom (Linux version 5.13.7.683) reliably crashes every time I attempt to do so. Any update on this?

      D
      Newcomer
      DanjPeterson
      Newcomer
      February 24, 2023

      I resolved mine - eventually, there was a set of updates (including a bios update) that I installed, and then I uninstalled and reinstalled Zoom. Worked fine after that.

      F
      Newcomer
      freeseek
      Newcomer
      February 24, 2023

      For me it seems that the problem only arises when using Zoom with Wayland while it works fine with Xorg

      Bri
      Community Manager
      Bri
      Community Manager
      March 22, 2023

      Hi @Klackey ! Are you still experiencing this problem? If so, please try the troubleshooting steps outlined in this article from our Zoom knowledge base that was recently updated: https://support.zoom.us/hc/en-us/articles/14000196278541 

       

      Let me know if that helps!

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