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Zoom crashes on startup

_Simon_
Explorer
Explorer

When I try to start zoom, a white box appears (presumably a broken version of the main menu) then the "Zoom unexpectedly quit" screen shows up.
Zoom was working normally for me until this weekend.
I have tried using CleanZoom to remove zoom completely and reinstall it to no avail.

I'm using an Acer aspire A515-54 series laptop.
My laptop is up to date on windows updates and driver updates
I don't have Powertoys installed
I was messing around with OBS the week before though...

Any ideas on how to solve this issue?

5 REPLIES 5

FarioConsulting
Contributor I
Contributor I

Hi,
Could you try installing the 32-bit version of Zoom instead of the 64-bit version and see if it helps


Harsh
We help businesses with Zoom integrations, customizations and setups
Reach out and learn more on Fario Consulting

It did not help unfortunately

I did try this but it didn't help unfortunately

Ctrl_alt_Deuce
Newcomer
Newcomer

Experiencing this on several enterprise devices running windows 11 23h2  , zoom 6.4.2 ?  Crashing upon loading and need a fix ASAP

_Simon_
Explorer
Explorer

Anymore ideas?