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Zoom crashes every time I turn my Video On

EddyD
Newcomer
Newcomer

Hi Team,

 

I have version 5.13.7 on my windows 10 Dell laptop.

Everytime I have my video on, my zoom freezes and then I lose network connection. I work from home. After about 20 seconds it reconnects however I still cannot have my video on. If I have my video on, it crashes within 2 minutes.

 

Similarly, if I share my screen whether having my video on or off, my zoom will crash within 1 minute.

 

My I.T team have uninstalled and re-installed zoom and I still encounter issues. I was told version 5.10 is much stable however it only lasts a bit longer but I still encounter the same issues.

 

I am currently hardwired to the Modem. I have tried Wi-Fi and hotspottting from my phone

 

Please help!  

2 REPLIES 2

Bri
Community Moderator | Employee
Community Moderator | Employee

Hi @EddyD ! Are you still having this issue when you're screen-sharing? If so, I would recommend checking out this article from our Zoom knowledge base that was recently updated: https://support.zoom.us/hc/en-us/articles/14000196278541 

 

Let me know if that helps!


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

Hi Bri

This has not worked. My zoom crashes as soon as my video turns on. Or

If I have my video off and I share a screen, my zoom crashes.