Zoom crash after 10 seconds - can't even log in | Community
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Q
Newcomer
QBCserve
Newcomer
September 12, 2021
Question

Zoom crash after 10 seconds - can't even log in

  • September 12, 2021
  • 5 replies
  • 0 views

Zoom used to work on one of my older laptops but recently as of last month keeps crashing.  It launches into the login/join a meeting box and before I could finish typing the meeting ID or try to log in, the app just crash.

I have reinstalled zoom.

I have updated all my WIN10 drivers.

I have enabled mic, speaker, camera.

I have cleared the cache.

I have closed all other apps.

Checked that the camera, sound and mic drivers are working.

I can't change the video settings as I was not even able to log in.

 

I am running WIN10 Home 64bit build 10.0 19043.

 16Gb RAM

DirectX12

Nvidia Gforce  GTX1050

 

Any advise on how to fix this?

    5 replies

    S
    Explorer
    SachinduChamika
    Explorer
    September 14, 2021

    I would recommend ensuring your Zoom software is fully up to date - and that everyone in your Meeting is ideally up-to-date to the same version also.

     

    If you are using a Windows computer, the latest version of Zoom (as of today) is version is 5.7.8.

     

    If you are on a 64-bit Windows computer, I would also recommend ensuring you are using the 64-bit version of Zoom. The download page can easily direct you to the 32-bit version instead.

     

    The 64-bit version of Zoom 5.7.8 for Windows can be found here:

     

    https://zoom.us/client/5.7.8.1247/ZoomInstaller.exe?archType=x64

     

    If my Answer is correct please accept it as a Solution

     

    Q
    Newcomer
    QBCserveAuthor
    Newcomer
    October 1, 2021

    That did not work.  I installed the latest version but still no difference, zoom keeps crashing at the join page.  Could only type in meeting ID and before even typing in the passcode, the client crash.

     

    Same thing whether I logged in or I use client as a guest.

    N
    Newcomer
    Nathan_user
    Newcomer
    November 16, 2021

    I have the exact same problem. Windows 10 64bit, using the latest version of Zoom (64bit), I have no cameras installed on the computer, crashes every 10 seconds after I load up zoom. 

    N
    Newcomer
    Nathan_user
    Newcomer
    November 16, 2021

    I found the source of the problem. In my case, it was a conflict with the Video Conference Mute option in Microsoft PowerToys. You can see the issue here:

    https://github.com/microsoft/PowerToys/issues/13984

    J
    Newcomer
    jrosenstein
    Newcomer
    December 7, 2021

    Brilliant. Worked Perfectly

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