Zoom clients 5.10.0 - 5.10.4 on Linux (Pop!_OS 22.04) crashing at startup | Community
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M
Newcomer
marile
Newcomer
May 9, 2022
Question

Zoom clients 5.10.0 - 5.10.4 on Linux (Pop!_OS 22.04) crashing at startup

  • May 9, 2022
  • 8 replies
  • 1 view

Hello!

 

Context

  • distro: Pop!_OS 22.04
    • Running kernels (on either of them the issue exists)
      • 5.16.19-76051619-generic 
      • 5.17.5-76051705-generic
  • Having an Nvidia GPU, having Nvidia drivers installed with the package:
    • system76-driver-nvidia 20.04.50~1650301328~22.04~ab5bdf1

Issues

Found two issues with all 5.10.x clients, up to the currenly available one, that is 5.10.4:

  1. They either crash at startup, and the only option is to run it using zoom --disable-gpu-sandbox 
  2. They run (with that flag), but they hang while joining a meeting.

Currently, I was able to have it running again by downgrading to 5.9.6.

 

Btw, the documentation (such as Release notes for Linux page) should also inform users how to downgrade in such cases, instead of having to keep searching for an answer in the wild or this community (I used wget https://zoom.us/client/5.9.6.2225/zoom_amd64.deb -O zoom_amd64_5.9.6.2225.deb).

 

Any advice? Next 5.10.(.5?) release would solve this?

 

Thanks,

Marius

      8 replies

      C
      Newcomer
      cce
      Newcomer
      May 9, 2022

      I have exactly these issues, although I'm not using nvdia for my display (video is attached to Intel).

       

       

      $ inxi -SMAG System: Host: cantor Kernel: 5.15.0-27-generic x86_64 bits: 64 Desktop: GNOME 42.0 Distro: Ubuntu 22.04 LTS (Jammy Jellyfish) Machine: Type: Desktop System: Compulab product: Airtop3 v: N/A serial: <superuser required> Mobo: Compulab model: SBC-ATCFL v: 1.2 serial: <superuser required> UEFI: American Megatrends v: ATOP3.PRD.0.30.7 date: 12/28/2020 Graphics: Device-1: Intel driver: i915 v: kernel Device-2: NVIDIA TU116 [GeForce GTX 1660 SUPER] driver: nouveau v: kernel Device-3: Logitech HD Pro Webcam C920 type: USB driver: snd-usb-audio,uvcvideo Display: x11 server: X.Org v: 1.21.1.3 driver: X: loaded: modesetting unloaded: fbdev,vesa gpu: i915 resolution: 2560x1440~60Hz OpenGL: renderer: Mesa Intel UHD Graphics P630 (CFL GT2) v: 4.6 Mesa 22.0.1 Audio: Device-1: Intel Cannon Lake PCH cAVS driver: snd_hda_intel Device-2: NVIDIA TU116 High Definition Audio driver: snd_hda_intel Device-3: GN Netcom Jabra Link 370 type: USB driver: jabra,snd-usb-audio,usbhid Device-4: Logitech HD Pro Webcam C920 type: USB driver: snd-usb-audio,uvcvideo Sound Server-1: ALSA v: k5.15.0-27-generic running: yes Sound Server-2: JACK v: 1.9.20 running: yes Sound Server-3: PipeWire v: 0.3.48 running: yes

       

        M
        Newcomer
        marileAuthor
        Newcomer
        May 11, 2022

        Hi @cce !
        I found your post here. Indeed, 5.9.6 seems the most stable for now on Linux.

        Now, just out of curiosity, how did you find ver. 5.10.6.2943 while the latest version - at the time of this writing, ofc - for Ubuntu in Download Center is 5.10.4.2845❓ 😊
        Thanks!

          C
          Newcomer
          cce
          Newcomer
          May 17, 2022

          I obtained it from the download center.  I picked Ubuntu as well.  So, they must have downgraded already.

            T
            Newcomer
            thewmo
            Newcomer
            May 11, 2022

            I have these same issues after upgrading Pop! to 22.04. One potential workaround is to use the Flatpak build of Zoom available through the Pop Shop - however, for me at least, those builds broke integration with my browser (the ability to launch zoommtg:// links) which renders Zoom basically useless for me. Really hoping for a fix here.

              M
              Newcomer
              markdueck
              Newcomer
              May 13, 2022

              This seems to be related to kernel versions as I have 2 almost identical laptops, one running on kernel 5.13 on zoom 5.10.0 without issues.  I don't want to upgrade as I'm not sure if it will work.  Next laptop has kernel 5.16.9 where zoom crashes exactly as described.

                P
                Newcomer
                pchest
                Newcomer
                May 17, 2022

                I'm experiencing the same issue described by the OP, with the same operating system, kernel, and gpu.

                  T
                  Newcomer
                  tpelletier-blue
                  Newcomer
                  May 19, 2022

                  I'm having the same issue as well. If I reboot into using Intel drivers, Zoom works, but I loose the use of my external monitor, and it's a pain restarting every time I have to attend a meeting.

                  M
                  Newcomer
                  mrzenwiz
                  Newcomer
                  May 19, 2022

                  I have the same problem on Xubuntu 22.04 with an nvidia video card, but zoom never starts - it comes up with a window outline and crashes before anything else happens. I tried going back to zoom 5.9.6.2225, but winse the latest update from Canonical, that one also crashes on startup.  I don't want to have to buy zoom to get support, though that may be a necessary evil. It's bad enough they don't support their own products, even when free.

                  M
                  Newcomer
                  mrzenwiz
                  Newcomer
                  May 19, 2022

                  Since. not winse... fat fingers...

                  T
                  Newcomer
                  thewmo
                  Newcomer
                  May 23, 2022

                  I installed 5.10.6 this morning and the problem seems to be fixed, at least for me.

                    J
                    Newcomer
                    JameMcO
                    Newcomer
                    May 30, 2022

                    5.10.6 still crashes for me, Ubuntu 22.04 - Kernel 5.15.0

                    J
                    Newcomer
                    JameMcO
                    Newcomer
                    May 30, 2022

                    OK.. spoke a little soon.. 

                    upgrading to latest kernel (5.15.0-33) with latest nvidia drivers (510-73.05-0ubuntu0.22.04.1) and a full reboot now starts up zoom (5.10.6) fine.

                     

                    M
                    Newcomer
                    marileAuthor
                    Newcomer
                    May 30, 2022

                    Zoom client 5.10.6 (3192) - recently released - seems to work fine. 👍

                    Still on Pop!_OS 22.04 LTS obviously, and running 5.17.5-76051705-generic, the latest kernel that's currently available at the time of this writing.

                    I noticed a pro and a cons on this release though:

                    • The 👍 being: the background blur option finally looks great on Linux (same as in MacOS and Windows).
                      At least if you're not in a call and just play with it in Settings > Virtual Background.
                    • The 👎 being: it seemed that video stops working in you're in a call and have this feature is enabled.
                      In the past it used to work "fine", but with kinda poor results: edge detection was weak.
                      While you're in the call you can still go to that setting, disable it and your video would run again.

                    Anyway, good to have something back and working.

                    And good that we have this community, and help each other. 
                    Otherwise, it looks like no Zoom reps are monitoring such threads.

                    I guess the alternative would have been to raise a ticket since I a "licensed user".

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