Zoom client unresponsive

[CL4]

After having worked fine for years, today my client malfunctioned.  When I was joining a meeting, I could turn on the microphone and talk with others in the meeting.  As soon as I clicked on the video icon to turn it on. the cursor turned into a spinning circle; the video did not turn on and I could not get any of the functions to respond.   After ending the program a few times, with CTL/ALT/DEL and restarting, always with the same result, I uninstalled the program and installed a new one.  The same malfunction resulted.

[anissat]

Hello @CL4 -

There are a few steps you can take: 

1. Make sure your computer/device is up-to-date. Sometimes camera, microphone/audio, and other hardware components get device driver updates that aren't always run with your regular operating system updates.
2. Make sure Zoom app is up-to-date. (I see you uninstalled and reinstalled it, but you might need to do it one more time if you had updates from Step 1 above ▲ ).
3. Try changing audio devices in your Zoom toolbar. If you have multiple audio inputs (ex. a webcam with a microphone, but also a headset/ear buds with a mic, or onboard/internal laptop microphone), check to see if your other mic options work. (You can test this out using https://zoom.us/test at any time.)
   
   

[CL4 · Accepted solution]

Hi, Anissat.

I turned out that I just had to unplug my webcam and plug it back into the USB.  Go figure.  Thanks!

[Carl420]

I just tried this and it seems to work for me too (I'm on a Mac). I hope it's a long-term fix!

[anissat]

Boom! Glad it was an easy fix, @CL4 ! 👋🏽