Zoom causes screen to go black

Forum|Forum|2 years ago
December 19, 2023
2 replies
30 views

I have the basic zoom program. Started 3 days ago, I go into a zoom meeting and my screen goes black. I have to restart my laptop to bring it back up. Within a few minutes it goes black again and I cannot do anything with the laptop. Anyone else have that problem?

Other

Bri

Community Manager

Hi there! Do you mind telling me what version of Zoom you're using? Also, are you only having this problem when you're using Zoom?

L

Lynneheygster7Author

Newcomer

Hi Bri,

Thanks so much for responding.

I have the Basic version, I update frequently every time as they come available.

Yes, it only happens when I turn on Zoom for a meeting. Although yesterday it happened when I logged in to see if I could make any changes to what I have.

My Lenovo laptop is only 5 months old. The entire screen goes black so I am not able to get to anything else. I have to restart my laptop so Zoom shuts down.

I'm anxious for any help you can provide. I go into Zoom meetings 3 - 5 times a week.

Thank you!

Bri

Community Manager

Bri, since the suggestions above did not help the issue with my screen going black, I contacted the GEEK Squad at BestBuy where I purchased my laptop. They found a hardware update that needed to happen. The update was installed and they made sure that Zoom was healthy now and the problem is resolved. Thankyou for responding and helping.

Lynne

Yay! I'm so happy to hear your issue was resolved. Please let us know if you ever need any assistance in the future 🙂

D

dinamoeller

Newcomer

I am having issues with the newest version for Mac Also. Where can I download 5.16.10? I think my computer is too old for the newest version.