Zoom causes screen to go black

Forum|Forum|2 years ago
December 19, 2023
2 replies
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I have the basic zoom program. Started 3 days ago, I go into a zoom meeting and my screen goes black. I have to restart my laptop to bring it back up. Within a few minutes it goes black again and I cannot do anything with the laptop. Anyone else have that problem?

Other

Bri

Community Manager

Hi there! Do you mind telling me what version of Zoom you're using? Also, are you only having this problem when you're using Zoom?

L

Lynneheygster7Author

Newcomer

Hi Bri,

Thanks so much for responding.

I have the Basic version, I update frequently every time as they come available.

Yes, it only happens when I turn on Zoom for a meeting. Although yesterday it happened when I logged in to see if I could make any changes to what I have.

My Lenovo laptop is only 5 months old. The entire screen goes black so I am not able to get to anything else. I have to restart my laptop so Zoom shuts down.

I'm anxious for any help you can provide. I go into Zoom meetings 3 - 5 times a week.

Thank you!

Bri

Community Manager

Thanks for providing more information! Could you check to see how much available memory you have on your laptop and close any applications you aren't currently using? Low memory can sometimes cause your computer to shut down unexpectedly