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Newcomer
September 23, 2021
Question

Zoom can not detect Camera

  • September 23, 2021
  • 13 replies
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I have been using Zoom for months. Today the camera on my end was not working. My camera is ON and the message comes up 'Zoom can not detect camera' 

Anyone have any suggestions?

    13 replies

    Rupert
    Community Champion | Customer
    Community Champion | Customer
    September 23, 2021

    Hi @KParvis 

     

    Are you using an Apple computer, or a Windows PC - laptop or desktop?

     

    Are you using a built-in camera, or an external USB camera?

     

    Is your Zoom client up-to-date?

    https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version

     

    Rupert

     

    KParvisAuthor
    Newcomer
    September 23, 2021

    Windows PC internal camerA

    ZoomUser2008
    Contributor I
    Contributor I
    September 23, 2021

    @KParvis 

    1. See whether you have selected a camera
    2. If so see whether a camera etc i using your camera.
    Sasha666
    Newcomer
    Newcomer
    September 23, 2021

    Check the zoom settings or the settings of your pc or what you are using maybe that is the problem.

    KParvisAuthor
    Newcomer
    September 23, 2021

    Camera is on on the Windows PC but Zoom is not detecting it? It was fine last time I used it

    Newcomer
    December 18, 2021

    I am having the same problem. Windows 10 on an ASUS Laptop. Worked fine up till two weeks ago. 

    When I launch Zoom, to connect to a meeting, the camera is on and working fine. As soon as I click the button for Join with Computer Audio, the camera turns off. When I click the camera icon, I get the Zoom cannot detect the camera message. When I exit the meeting the camera works fine. 

    I have updated Windows and the ASUS drivers. I uninstalled and reinstalled Zoom. 

    Zoom has the correct app settings for accessing the camera. I have tried all the different camera options under Zoom settings. 

    I'm a programmer and web developer, so I know my way around. 

    Newcomer
    January 7, 2022

    Timothy - did you find a solution? The same thing is happening to me.

    Newcomer
    January 7, 2022

    The only thing I haven't done is a bios update to the laptop. Since I haven't had time for that, I just plugged in a USB camera, which works fine. If the bios update works, I'll be sure to post back here.

    Newcomer
    January 29, 2022

    I'm having this same problem. It was working and then suddenly, it wasn't. In Windows settings, everything appears to be fine. It's JUST ZOOM. Like everyone else, the problem is JUST ZOOM. Please fix this from your end. Thanks 

    Newcomer
    May 29, 2022

    I checked my notebook for the camera and found all is fine, tried reinstall zoom meeting again, but it still shown "Zoom can not detect camera" could you please help to sort it  out? 

    Newcomer
    November 23, 2022

    Has there been any solution to this issue? I have a Dell Windows 10 laptop and without any warning, my camera is suddenly "not detected" by Zoom. I have not changed ANY of my settings. PLEASE HELP!!!

    Newcomer
    November 25, 2022

    I, too, am having the same issue.  Everything was working fine and then poof; it wasn't. I've tried everything suggested and that I can think of and nothing changes.

    Newcomer
    November 26, 2022

    I had the problem and it turned out to not be a Zoom issue because no other programs can detect the camera either. Zoom is the first place I noticed it.

    Newcomer
    November 26, 2022

    How did you figure that "no other programs" can detect the camera, either? Do you have a PC or Mac>? I am using Windows 10 and as all the others said, "everything was JUST fine, till it wasn't anymore". It's very frustrating!!! I found out it wasn't working, just before an important meetin. I didn't change any of my settings. 

    Newcomer
    November 28, 2022

    I tried to use the camera for something else.  Then I was trying to do a Google search and troubleshoot solutions.  I went to the device manager and there was not even a web cam listed.  So, I don't know what happened that it just stopped being detected.  I also don't know how to proceed.

    Newcomer
    March 25, 2023

    I have a new Asus X515EA laptop running on Windows 11. I just bought my laptop 2 months ago and the camera was working fine up until recently. I don't know what happened but something is amiss every time I try to use Zoom. I keep getting an error message saying that Zoom can't find my (built-in) camera. I've updated the BIOS, uninstalled and updated the drivers, checked privacy settings, checked Norton antivirus (that's not causing the problem), and still cannot get my camera to work. I'm stumped. Please help!