Zoom camera shows me sideways on and does not respond to manual resetting

Hi @FPC 

Can you please describe what you mean by sideways on - and what "manual change" you have tried?

Thanks,

Rupert

Hi Rupert

My image is 90 degrees , either to the left or to the right.

I have followed the instructions in zoom to rotate the image/camera  but it then flicks back immediately to put me sideways on.

Can you trying toggling off and on your HD and Ratio settings under your video preview. Or on and off - depending on their current state. Try rotating your video between each change to see if any change allows the rotate change to stick.

I’ve tried that and none of the changes are allowing the rotate to stick.

Hi Rupert

No virtual background, and I have tried it now with all the 'my video' options disabled and it is still not enabling the rotate to stick after I have manually changed it.

Hi Rupert

Thanks for coming back to me... I appreciate your help and perseverance.

When I try to rotate the camera in zoom it will show the change in settings but when I close and return to  meeting or to then go back to check in settings it has reverted.

If I rotate the display in Windows using Ctrl + Al + Left arrow or Right arrow the screen will rotate but the camera image remains sideways on and makes no adjustment at all.

The Lenovo laptop is quite old - model MIIX 320 -101CR; model name 80XP

I connect to a big monitor when I use at home and the monitor screen displays the camera image from the laptop correctly - there is no camera on the big screen so it is using the Lenovo camera which continues to display the camera image sideways on.  I am now working back in the office , taking my laptop for meetings into a separate room from our open plan office.

The version of zoom is 5.8.0 (1324).

I have almost the same problem, but the Zoom video setting fix "sticks" until the next time i open a new meeting.

Bear with me, i just tried a lot of things that may help find this bug - which i think may have been introduced in a recent Zoom update, because we did not see it until today. We are currently on Zoom 5.7.7 - one behind i know, but it sounds like the problem is worse in 5.8.0.

We use an Acer Aspire ES-575 purchased in 2017 running Windows 10 version 10.0.19042, and we have *not* applied September Windows updates yet.

We do use an external monitor with Zoom set to "use Dual monitors" - sometimes the external is in landscape mode, and sometimes it is in portrait(flipped), and the external monitor is the Windows "main display" so it gets the main Zoom window with the gallery view. Three days ago we did a 90 minute meeting with the external screen in landscape and *no* camera rotation problems. Three or four weeks ago (and always before that) we did meetings with the external screen in portrait(flipped) and *no* camera rotation problems.

Just a few hours ago we joined a meeting with the external screen in portrait(flipped) and *only* our camera view showed up rotated 90 degrees with the top to the left - which would match the physical top of the external screen *if* it were still in landscape. This rotated view appeared to us in our square of the gallery and to remote viewers. All other participant windows appeared normally, and the rest of the Zoom main window was also correct on the external screen in portrait mode.

We had no time to fix it, so we switched to another device for that meeting.

Later i found a post here in the community that revealed the tiny rotation tool on the preview in video settings, and as i said it fixes the problem until i close the meeting and open a new one. (I really hope to see that setting moved to the regular menu so it is easier to find.)

Here is the weird additional clue - if i open the Microsoft provided Camera app, it looks normal on the built in laptop screen, but if i drag the window to the external screen, the camera view rotates 90 degrees . . . and if i drag the window back it reverts to normal. Really???

Maybe that last item points to a Windows problem - but Zoom successfully ignored it before?

Good luck to the bug swatting crew - it feels like it will be very frustrating to find.

I, too, have a user that is experiencing a similar issue.  His video is rotated 90 degrees (he is sideways).  He can manually rotate it using the rotation buttons in the upper right, but if he turns off the video during a meeting, then turns it back on, he is sideways again.  His video feed is upright in other meetings applications, like Teams and Webex.  It's only a problem with Zoom.  Also, he is not logging into a Zoom account, so he does not have any settings within a Zoom account that he could possibly adjust.  He only joins Zoom meetings set up by other people, so no need for him to have a login account.  Any assistance would be greatly appreciated, as I submitted this to Zoom support, and they immediately closed the ticket, unwilling to assist someone without a corporate account.

Same here; I'm using Version: 5.7.7 (1105) and my video is consistently rotated 90 degrees on startup;  I can rotate it back using video settings, but every time I restart it's wrong again.  It's a real nuisance that's obviously something to do with the Zoom app.

Had this from Zoom Support:

The team has identified this to be a bug and a fix will be released by 5.8.3 date October 25, 2021.