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Zoom camera flashing and glitching after update

Forum|Forum|3 years ago
January 11, 2023
37 replies
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I updated my Zoom on my Mac and started having my camera flash, glitch, go black and white, funky colors, reflect my screen during my Zoom calls when not screen sharing.

I DO NOT have an external camera connected.

I have never had these problems with Zoom before. When I open photo booth or other apps that use my camera I do not have this problem. I have restarted my computer and redownloaded Zoom. Both have not worked.

Best answer by CarlaA

Hi everyone!

I understand that some users are having an issue with their camera while using Zoom.

Our Engineering team has been alerted of this issue and this issue should be fixed in 5.13.5 version of Zoom desktop client which was released this week. You may follow the steps here on how you can update your Zoom app Upgrading Zoom to the latest version – Zoom Support. As an additional step, I would suggest to completely uninstall Zoom (to remove bad app cache) , reboot device, and then reinstall to the latest version .

They have reproduced the issue and found out the root cause, the video de-noise function goes wrong when the CPU usage is high on some computers with low-performance CPUs. If your Zoom desktop client version is currently in 5.13.4, you may follow the workaround below to fix the issue.

As a workaround, disabling video de-noise in the advanced video settings on your Zoom desktop client (pic1:Windows, pic2:Mac) can avoid the issue.

I hope this helps!

Carla,
Zoom Community Team

Show previous replies

L

LuisLandas123

Newcomer

same here

N

NHYP

Newcomer

Have you tried the following? Worked for me (Windows):

Go to your (Zoom) settings, Video, (bottom of the menu) Advanced, Uncheck the "Optimize Video quality with de-noise".

L

LuisLandas123

Newcomer

ok thanks, i will try it

C

CaRargh

Newcomer

I have the same problem

Went to run a mental health group today and had to spend the whole time with my video off as it kept flashing and crashing.

Really unprofessional and this needs sorting as I'm paying for the subscription so I can support people online.

C

cathygware

Newcomer

Same - I am a therapist as well.

C

CaRargh

Newcomer

I found a solution on different thread!

C

CaRargh

Newcomer

Video settings:Adjust low light to manual

In advanced Tab *un* check "optimise video quality with de-noise"

Seems to be working so far

Otherwise revert back to a previous version of Zoom

M

Martina442

Newcomer

Same. I'm going to try the fix suggested by other uses but hope Zoom can correct this. It is not only distracting, it is disturbing because the glitches are so harsh.

CarlaAAnswer

Community Manager

Hi everyone!

I understand that some users are having an issue with their camera while using Zoom.

Our Engineering team has been alerted of this issue and this issue should be fixed in 5.13.5 version of Zoom desktop client which was released this week. You may follow the steps here on how you can update your Zoom app Upgrading Zoom to the latest version – Zoom Support. As an additional step, I would suggest to completely uninstall Zoom (to remove bad app cache) , reboot device, and then reinstall to the latest version .

They have reproduced the issue and found out the root cause, the video de-noise function goes wrong when the CPU usage is high on some computers with low-performance CPUs. If your Zoom desktop client version is currently in 5.13.4, you may follow the workaround below to fix the issue.

As a workaround, disabling video de-noise in the advanced video settings on your Zoom desktop client (pic1:Windows, pic2:Mac) can avoid the issue.

I hope this helps!

Carla,
Zoom Community Team

A

ahopkins830

Newcomer

Hello,

I have done all the suggested workarounds that you listed above on this issue, but it continues to persist. The only thing that works to prevent this from happening to me is going back to a previous update (5:12.9). If I do any of the upgrades released in January 2023 the video issues happen. The latest version released on 1/18/23 did not resolve the issue. As I'm signing into more Zoom meetings with others, the same continues to be an issue for them as well. Are they still working to resolve this?

Z

Z_T

Newcomer

Hey, I found that this worked for me. Maybe it's helpful.

On Windows 10 go to Camera App, go to settings and change Flicker Reduction option. The options may be different per computer but I changed mine from 50 Hz to 60 Hz and that fixed the issue.

Hope this helps

Caninetiger,

Thank you for that great suggestion! Thankfully my camera issue didn't manifest today. However many of the staff have been experiencing this issue also. Should it return I will definitely try your advice.

many thanks! 🙂