Zoom call " interrupted or quit" | Community
Skip to main content
C
Newcomer
Cherie_
Newcomer
January 20, 2022
Question

Zoom call " interrupted or quit"

  • January 20, 2022
  • 1 reply
  • 0 views

Recently on one of my  Zoom calls, I was 'interrupted'  11 times and had to redo the ID and Passcode to reenter the meeting. Then within seconds, I was interrupted again.  After doing this 11 times, I had missed most of the   meeting so I stopped trying.  Last Tuesday again, my Zoom "quit' on me 3 times so I had to reenter my ID and Passcode. However, since this just happened 3 times,  I was able to join most of the meeting. I sent 2 e-mails to Zoom asking for help with this problem and I never had the courtesy of a reply. If anyone knows anything about this problem, I would appreciate your help.  I have windows 10 and Office 365. Thank you, Cherie Ross

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    March 30, 2022

    Hi @Cheri_ apologies for your bad experiences with your Zoom meetings being interrupted. When this happens were you prompt any specific error message that indicated an error code or poor connection indications? I see you have some tickets opened as well with our support teams that were closed. I can open a ticket for you on your behalf as well if this issue is still occurring. You can also try updating your Zoom client? Or uninstalling and reinstalling.

    Terms & ConditionsAccessibility statement
    Copyright © Zoom Communications, Inc. All rights reserved.