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Zoom blur option not available

Forum|Forum|4 years ago
December 2, 2021
16 replies
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Hi, I just need some help. I've tried to update my Zoom account and troubleshoot but I can't seem to have the option to blur my background on my Mac. I have the Macbook air 2017 running on macOS Big Sur 11.4. 1.8GH Dual Core Intel core 1.5, does it not fit the requirement for virtual backgrounds? I also blend in the existing background which leave me no choice but to turn it off. Please help. Thank you!

Best answer by CarlaA

Hi everyone!

On behalf of the Zoom Community team, we wanted to thank you all for the helpful contributions made on this topic. Because of the insightful feedback shared here on this community post, we were able to create a new support article that outlines how to troubleshoot when the Zoom blurred background option is not available. We encourage you to visit and review this article to help guide you in your successful use of Zoom: https://support.zoom.us/hc/en-us/articles/6619329769741.

Thank you!

Moderator

Zoom Community Team

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CarlaAAnswer

Community Manager

Hi everyone!

On behalf of the Zoom Community team, we wanted to thank you all for the helpful contributions made on this topic. Because of the insightful feedback shared here on this community post, we were able to create a new support article that outlines how to troubleshoot when the Zoom blurred background option is not available. We encourage you to visit and review this article to help guide you in your successful use of Zoom: https://support.zoom.us/hc/en-us/articles/6619329769741.

Thank you!

Moderator

Zoom Community Team

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diggee17

Newcomer

I don't know if Zoom developers or product managers monitor this site but I request on behalf of teachers, parents, and people with minimal income that you find out a way to return the ability to blur the backgrounds on older PCs and MACs. This is critical for students and seniors at least. Zoom is a great product that really helped millions navigate the global Covid-19 pandemic. It is not good for everyone to be forced to show their backgrounds while on Zoom. The simple ablity to blur the background should be sufficient. We don't need all of the virtual screens and other cute stuff in the background; simply the ablity to blur the background. Millions can't aford to upgrade their computers simple for this feature.

Thank you for your time and attention to this matter.

K

kate6

Newcomer

THIS!! Completely agree!!

T

thilina2

Newcomer

I have the same problem, yeah true my laptop is also old. You all saying it can not process with an old processor. I have a problem, if we can't process that how MS teams are processing this. I can blur my background with teams. I think this is a problem from the software end. please fix the issue, it is a primary feature that should have in meeting software.

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ginobean

Newcomer

I noticed this as well. Even though I have an older machine, I am able to blur my background under Microsoft Teams.

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TsingT

Newcomer

Agree with colegs. The processor, the GPU processor decides whether you can use remove, blur and change background if you want to do it without chroma key. If your process is 5th, and Zoom won't support. You can try some free webcam blur apps like vcam. Of course, there are also some apps such as epoccam can turn your iphone as webcam for free, and the blur effect can be done on your iPhone so that there is no need to use your Mac processor to do the blur job.

R

Razzleberri

Newcomer

Hi,

I am working with Windows 10 Home and an AMD A9-9425 RADEON R5, 5 COMPUTE CORES 2C+3G 3.10 GHz processor. I do not have the option of blurring my background either. I am not sure if my processor is up to snuff or not. If so I would to fix what's wrong.

CarlaA

Community Manager

Hi @Razzleberri , please check this article to troubleshoot when the Zoom blurred background option is not available. : https://support.zoom.us/hc/en-us/articles/6619329769741.

Thanks!

G

gemrhine183

Newcomer

Hi. I have the same problem. I have:
Processor: AMD A8-7680 Radeon R7, 10 Compute Cores 4C+6G 3.50 GHz
OS: Windows 10 Pro 21H2 64-bit

Zoom version: Version 5.11.4 (7185) (64-bit)

A

Alfred6021

Newcomer

same as mine, have you tried to activate blur blackground in your web zoom session (not in the client app)? it worked for me.. looks its a AMD related error (bug)..I'm tryng to take a work arround for this

A

Amaliainds

Newcomer

Halo teman-teman, saya juga mau tanya, saya memakai laptop acer swift 3, namun tidak bisa menggunakan fitur blur di zoom, itu kenapa ya? terimakasih