Zoom audio (version 5.9.3) not picking up violin | Community
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C
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cvdp
Newcomer
February 4, 2022
Question

Zoom audio (version 5.9.3) not picking up violin

  • February 4, 2022
  • 8 replies
  • 0 views

I have a new computer. I downloaded zoom Version: 5.9.3 (3169). When I'm in a zoom meeting, my violin is not audible. When I test the mic outside of zoom, it registers the violin. It's just in the zoom meeting where it doesn't work. 

 

On my other laptop, I have an older zoom client (Version 5.9.1 (2581)) and my teacher can hear my violin just fine.

 

Sound settings on both:

- Unchecked Automatically adjust microphone volume.

- Checked Show in meeting option to enable sound.

- Checked High fidelity music mode.

- Unchecked Echo cancellation.

- Checked Stereo audio

 

It seems like it's a glitch with the update. Anyone have ideas?

    8 replies

    Z
    Newcomer
    ZhaofengJia123
    Newcomer
    February 9, 2022

    Hi cvdp, did you enable original sound in the meeting? 

    https://support.zoom.us/hc/en-us/articles/115003279466-Using-and-preserving-original-sound-in-a-meeting

    The Original Sound setting will be displayed in the top left corner of your meetings, and you need to turn on original sound in the top left corner's  Original Sound setting.

    C
    Newcomer
    cvdpAuthor
    Newcomer
    February 11, 2022

    Thanks for the reply. I did try turning on original sound. It still didn't work. It's very strange.

    K
    Newcomer
    KathM
    Newcomer
    February 18, 2022

    I have just developed exactly the same problem following an update. Having taught online without issue for over a year it will now not recognise violin or piano with exactly the same equipment.

      C
      Newcomer
      cvdpAuthor
      Newcomer
      March 6, 2022

      Thanks for writing. I'm sorry you're facing the same problem! Hopefully Zoom figures out a fix.

      K
      Newcomer
      KathM
      Newcomer
      March 10, 2022

      Hi- I got mine working!

      the laptop had changed some microphone settings to “conference mode”. I removed that, turned off all microphone effects and it worked. Violin came through loud and clear. 
      I hope you can find something similar.

      B
      Newcomer
      Bruce_Rutter
      Newcomer
      May 31, 2022

      Between last Tuesday ((May 24th) and today my Zoom (now v5.10.7) has developed exactly the same set of symptoms. I've gone through everything and it is all exactly as it was last week. My speaking a singing voice come through fine, but as soon as I play violin for my student it is entirely blocked out. We managed a lesson today, but I demonstrate quite a bit while teaching and so it was not all it could have been. I'm down to only one student via Zoom now, the rest being back to in-person, but still...

      Z
      Newcomer
      ZhaofengJia123
      Newcomer
      May 31, 2022

      The issue maybe is related to the window's built-in audio processing, the person who play violin can try to disable window's audio enhancement, 

      1. In the right-bottom toolbar, right-click on the volume icon.
      2. Click Sounds. 
      3. In the Recording tab, choose the device you’re using and click Properties. 
      4. In the Enhancements tab, tick “Disable audio enhancement“. 
      5. Click Apply > OK.

      Or follow https://support.zoom.us/hc/en-us/articles/4412653966093-Managing-advanced-audio-settings to disable Signal processing by Windows audio device drivers.

      B
      Newcomer
      Bruce_Rutter
      Newcomer
      June 1, 2022

      I'm running Mac OS 12.3.1 and none of what you mention appears in my Zoom window. For example "Recording" just records with no options available.

      Z
      Newcomer
      ZhaofengJia123
      Newcomer
      June 1, 2022

      Did you enable original sound in the meeting? 

      https://support.zoom.us/hc/en-us/articles/115003279466-Using-and-preserving-original-sound-in-a-meeting

      The Original Sound setting will be displayed in the top left corner of your meetings, and you need to turn on original sound in the top left corner's  Original Sound setting.

      B
      Newcomer
      Bruce_Rutter
      Newcomer
      June 1, 2022

       

      I have been running it without Original Sound perfectly for a year or more. When I have run Original Sound there was a tendency for there to be a feedback loop between my sound and the student and it caused issues. As I said - everything has worked perfectly until the most recent update, but I'm not sure what changed as a result of that?

       

       
      Bruce
      Z
      Newcomer
      ZhaofengJia123
      Newcomer
      June 1, 2022

      Did you uncheck Echo cancellation? That's the reason you heard the feedback. Please check the Echo cancellation.

      B
      Newcomer
      Bruce_Rutter
      Newcomer
      June 1, 2022

      Yes, echo cancellation has never been in use. As I mentioned - everything worked perfectly for nearly two years, nothing was changed in the settings and then there was an update and suddenly the system doesn't like violins. I can talk, I can sing... play the violin and it cancels it out entirely. Something changed in the program.

        B
        Newcomer
        Bruce_Rutter
        Newcomer
        June 1, 2022

        The thing that mystifies is that the settings I've been using worked perfectly until the past week. Therein lies the rub. What has changed?

          Z
          Newcomer
          ZhaofengJia123
          Newcomer
          June 1, 2022

          Zoom's latest update improve the Suppression ability for non-speech, violin's sound is interfering noise by default.  To cover your requirements, you can try the original sound function or set the Suppress background noise to Low, both are more friendly when input is music.

          O
          Newcomer
          osellasimen
          Newcomer
          June 10, 2022

          Hallo ZhaofengJia123
          I have the same problem and I've tried the original sound function and also set suppress background noise to low. But still, my violin sound could not be heard by the other participants. 

          B
          Newcomer
          Bruce_Rutter
          Newcomer
          June 2, 2022

          Ok, I'll try it next week. Too bad about the changes as there are MANY people teaching music via Zoom and the "improvements" are ending up being very much the opposite.

           

          Bruce

          C
          Newcomer
          cvdpAuthor
          Newcomer
          June 2, 2022

          I'm so sorry you're having the same problem  - but I'm also gratified to hear that it's real. We've been wracking our brains and playing with all the settings and nothing works. I'm really disappointed that Zoom hasn't figured out a "music" option. 

            B
            Newcomer
            Bruce_Rutter
            Newcomer
            June 2, 2022

            According to what I am seeing it seems that in an effort to reduce background noise the latest "upgrades" have decided that the sound of a musical instrument is "noise" - ie. anything that isn't a human voice.  It really is unfortunate that they've taken this route given how many countless thousands of musicians are teaching via Zoom now. I rather hope someone there reads some of these threads and has second thoughts on the matter!

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