Zoom audio sharing suddenly low

[LB10]

I am regularly hosting zoom meetings where I share an audio played from a website on chrome. 

Last time suddenly my sound was barely hearable to the participants and myself. I checked all sound options on zoom and on my laptop's system settings, without any result. (I checked whether "share sound" was on, tried mono and stereo quality, and zoom has all permissions on my laptop). In a new test meeting, after logging out and creating a new meeting just for myself, it worked fine. 

I have never had this problem before. I urgently need a solution as I rely on this function weekly. 

I have got a Macbook Air 15.3.2 and Zoom workplace 6.4.6. 

I have not changed any settings since the last time it worked fine. The only thing I recently did was clearing cache in Chrome.

As the problem does not occur every time I don't understand it and need a solution. During the meeting I am hosting there is no option to quit the meeting and enter it again, as the participants rely on the host being available throughout (it would throw all out). 

I am afraid to reinstall zoom and chrome as I don't want to mess up any further now. 

Thanks for your help, I am quite desperate.

[storyhub]

As an audio engineer I can tell you that computer audio is very complicated. Consider running the share on a co-hosted device rather than the host device so the device can be restarted without killing the session. Turn on original sound in audio settings on that co-hosted device and in the upper right area of the Zoom window.

[LB10]

Thanks for your reply. Don't understand completely: I host the meeting as usual on my mac logging in as a host. For your suggestion, do you mean I need a second device next to me logged into the meeting as co-host from which I share the audio? (eg android or second laptop)? 

[storyhub]

It is one of 10s of possibilities. It is simpler to share audio on a separate device if you do not understand more sophisticated methods to do it on the host device.  There are very good reasons why as an engineer I share audio using OBS Studio with NDI plugin, NDi runtime, and NDI webcam. This complex use of software gives versatility and stability.

You can share audio on your host device if you understand how to manage all of Apples audio controls (and there are a number of them). Apple does not make it intuitive and wrong selections can have unexpected results. Until you master those controls it may just be simpler to use a different device that does work for YOU to share audio. To prevent that second device from controlling the video you can lock the host video using spotlighting.

[LB10]

Hi storyhub, 

thanks for your explanation. I'll use a second device then, probably safest, as you suggest. Hope it'll work! Thanks for your help!

[LB10]

NB I pressed "accept as solution" by mistake, dunno how to undo it 🙃