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K
Newcomer
ktulasi
Newcomer
March 1, 2023
Question

Zoom app on my my surface laptop

  • March 1, 2023
  • 2 replies
  • 1 view

Hi, I have started using my zoom desktop app on my Microsoft Surface Laptop. The app suddenly reboots while the meeting is in progress. Please help me if anyone has a solution to this problem.

 

Thanks, 

 

Ktulasi

    2 replies

    V
    Newcomer
    VillaRicaDAWG
    Newcomer
    March 6, 2023

    Same issue with my Surface Pro 8. Appears to be an issue with Zoom and the internal camera on the Surface devices. Someone suggested using an external camera in another thread and said that it works.

    K
    Newcomer
    ktulasiAuthor
    Newcomer
    March 7, 2023

    I have received help from the Zoom team. The problem is that I was using the zoom 32-bit version. I deleted to delete the 32-bit version and download the 64-bit version. That solved the problem. 

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