Zoom and Google Calendar Issues - Not Authorized

Forum|Forum|4 years ago
January 6, 2022
3 replies
17 views

We have issues with users getting "not authorized" messages when selecting Zoom meeting links in Google Calendar event (Web based Google Calendar).

Or remedy has been clearing the browser history but that does not always work.

This issue pops up weekly. Chrome versions and Zoom versions are all updated in 99% of the cases.

There has got to be a better more reliable fix out there?

R

rn-zm

Community Manager

Hey @Matthe, have you tried to unauthorize and then reauthorize? It's possible that Zoom still using previously generated access tokens.

M

MattheAuthor

Newcomer

Please clarify what you mean or what process you are asking about. We authorize via Okta SSO

This is one way we are instructing users to remedy but I do not think it always works, depending on if user is performing the entire process correctly.

1 Log out of Zoom App. (Quit)
2 Clear Browsing data in Chrome
3 Quit out of the Chrome app
4 Open Zoom app and authenticate via SSO
5 Open Chrome, log into Okta > Zoom and then Google Calendar.

Let us know if that clears up the issue. I have inquired with Zoom as to this issue and am still gathering information.

R

rn-zm

Community Manager

Hey @Matthe there is a similar case I am following upon. 🙂It looks like in the meantime until I get a better solution, can you try to use an incognito window or clear the cache in the browser and see if the error goes away?

M

MattheAuthor

Newcomer

Incognito is not a viable option as a remedy. I already indicated we have tried just clearing the caches.