Zoom Workplace wont save my settings

[DCastilho]

Hi,

I've had a problem with settings on Zoom Workplace for a long time.

Zoom app doesn't save my personal settings on my laptop, a MacOS Sequoia Version 15.2 (24C101)

I tried a lot of options, all of them with no success.

I keep my app updated (the last version is 6.3.1 (45300)), and today I tried to do a fresh install but failed again.

This is very annoying behavior.

Every time I open the app, a pop-up opens with a message:
| The installation was successful"

| You are on the version 6.3.1 (45300). Discover what’s new
| Automatically keep the Zoom Workplace app up to date
| Tip: you can change this in "Settings - general

Check the box in the pop-up or changing settings on general settings doesn't change anything. I'll receive the same message when I open the app again.

This behavior occurs with all options, like default devices such as audio input and output, camera, dual monitor, and other configurations, everything is lost when I close the app.

Please, help me solve that. It's very stressful to need to reconfigure audio, monitor, personal preferences and etc every time and try to never close app until next system boot or software update.

If you need some details, logs, or everything, I can share them to help.

I really appreciate any help you can provide.

Diego Castilho