Zoom Workplace Won't Install

[deeh]

Hi I have tried both Zoom Workplace 64 and 32 bit install and they both keep crashing in the middle of installation. In event viewer I get the following. Any idea what's going on?

Thanks!

Faulting application name: Installer.exe, version: 6.2.0.46690, time stamp: 0x66e4f92f
Faulting module name: prnfldr.dll_unloaded, version: 10.0.26100.1150, time stamp: 0x5636b615
Exception code: 0xc0000005
Fault offset: 0x0000000000017603
Faulting process id: 0x25C8
Faulting application start time: 0x1DB0ADE279820C6
Faulting application path: C:\Users\deeyh\AppData\Local\Temp\7zS067CBF69\Installer.exe
Faulting module path: prnfldr.dll
Report Id: ba8c10ef-8ca5-4786-8321-cd7e8f0e0d51
Faulting package full name:
Faulting package-relative application ID:

[snap-rz]

@deeh Please check if there are any installer dumps under %localappdata%/crashdumps(it should point to this path: C:\Users\deeyh\AppData\Local\CrashDumps)

[deeh]

Yes there are some crash dumps. How do I get them to you? Thanks.

[snap-rz]

If there are dumps related to installer.exe, pls send them to us.

It would be better to raise a ticket. If not, it would be ok to share a google drive link with us.

[deeh]

Also I tried the newest version today with the same results.

[deeh]

Hi here are the dumps: https://www.dropbox.com/scl/fo/q2rorozr6vkjsp2mcgzc5/AEAO1EoIs4cpp45BbaLTQcs?rlkey=sayiugqfz2fd376gi...

Thanks

[snap-rz]

@deeh Please wait for this month's release(6.2.5), thank you so much.