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Zoom Video Access

joy12
Newcomer
Newcomer

I keep seeing that make sure your camera is powered on and connected to your computer each time I want to start a video on zoom

1 REPLY 1

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello, 

If Zoom is not detecting your camera, it could be due to these issues:

  • You're running an older version of Zoom or Windows.
  • Your camera is disabled in your device's settings.
  • The webcam is not selected in Zoom (incorrect Zoom configuration).
  • Zoom is not allowed to access your camera.
  • Interference from other programs or devices.

Please read this Zoom support article for more details:

 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057715 

 

Regards

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