Zoom Verification Code

[Angela3693]

Our company uses Zoom to provide one-on-one tutoring to students.  We create the zoom account and when a verification code is required, it comes to our central email address.

Normally we see requests if a student is at a different location or using a different device to log on with, but for the past week, we have seen an influx of verification code requests with no change in location or device.

Has there been a change within Zoom that is requiring a new code for each log in on certain devices?

Thank you

[Vinnie]

Hello @Angela3693 

Check this article:  Verifying your account via one-time passcode (OTP)

If it possible that somebody is trying "hack" the account, hence asking for the OTP so often?

There are other reasons explained in this article, but I would encourage you to do 2 things: If you are not using SSO to login, change your password. Also, open a ticket with Zoom Support and bring this subject.

I hope this can bring some light and point you in the right direction.

If this  answered your question, please mark "(Accept as Solution)"

Vinnie