Zoom Timer App

[takuma]

I am a Mac User. Today the Timer App stopped working. I get a black screen when I click on the Timer App.  I have already uninstalled and installed my Zoom App, I have also done the same with the Timer App. I have also updated my Zoom, still the problem persists. Does anyone know how to fix this problem?

[ArvinG]

Hello @takuma – It seems to be working on my side so I'm not sure why you only see a black screen. Can you confirm that the following requirements are met? If so, you can also submit a Support Ticket. 

[takuma]

My zoom version is Version: 6.2.11, previously the timer app was working perfectly fine until yesterday. 

[takuma]

The zoom timer is not working. I have checked the requirements to run the app, as well as my computer settings. It looks to be a compatibility issue between my computer and the timer app. I hope that the issue will be resolved soon.

[PatClair]

I am having the identical issue. Black screen. That it "appeared to be working " on his end was a ridiculous remark.  We aren't here to get his timer working.

Oddly, I have a separate free basic acount. It appears to be working there. Why not here?

[takuma]

Yes, exactly. I haven’t been able to solve the issue, so I am now using a third-party timer app. I just hope zoom will be able to solve this issue soon. It seems that a lot of users are experiencing the same problem.

[MGSR]

Hello community members,

I'm sorry for the inconvenience and the late response.

Our technical team has acknowledged this issue and is actively working on a solution.

We do not have an estimated time when it will be fixed, but we will update you on this thread once we have the information.

For now, thank you for your patience and understanding.